Help While I'm ordering

Help

Most popular questions Most popular questions
Before I order Before I order
While I'm ordering While I'm ordering
After I've ordered After I've ordered
General questions General questions

While I'm ordering

Can I order a different quantity than the ones I see on the site?
I want to change the colours of the design I've found.
How do I know that I get the quality I want?
Can you check that my product will look good when printed?
Will the photo I have uploaded look good on the printed product?
How do I use a voucher code?
I have problems with payment.
I have problems uploading my image / my file.
I have problems with the site. It's not loading.

Your message has been sent.

We will get back to you within a few hours during normal business hours Monday to Friday between 8:00 and 17:00 CET.

Note that we’ll reply to your message in English even if you’ve written in your local language.

Contact our support team

We're happy to help you but before sending us a message we ask you to read the answers below to the most popular questions right now to see if you can find the specific answer you are looking for.

When will my order arrive? Where are my products?

Start with checking the expected delivery date and the status of your order here . If your order is not shipped with express, please be aware that the delivery time can be 1-3 working days later than the estimated delivery time you see in your account. This is due to local variations in the postal system.
If your delivery address is wrong or if your products still haven't arrived 3 working days after the latest delivery date you see on your account, send us a message and we’ll help you the best way we can.

How do I change an order that has already been placed? I need to change my products.

It's not possible to make any changes to an order after it has been placed. This is because we print your products right after they've been ordered. We're sorry for any inconveniences this might cause. See more

There is a problem with my products. I'm not happy with what I've received.

Start with checking here in your account to see if the products you have received look different from the design you created on the site. If they do we're happy to help, send us a message with a description of the problem and we’ll help you. In any case that you have received products that you're not happy with or that you can't use, we'll try to help you the best way we can.

Can you speed up my delivery?

It's not possible to speed up the delivery or change delivery method after the order has been placed...See more

It's not possible to speed up the delivery or change delivery method after the order has been placed.

How do I change the quantity of an order that's already been placed?

It's not possible to change the quantity after the order has been placed. If you ordered too few cards, you can place a new order of the same products with the missing quantity. To do this, click 'Reorder' in your order history...See more

I want to change my delivery address.

You can change your delivery address as long as your products have not been shipped.
If it's still possible to edit your delivery address, you'll be able to click the button "Change Address" here in your account. If it's not possible to click the...See more

I've ordered the wrong format or size.

It's not possible to change the format after the order has been placed...See more

It's not possible to change the format after the order has been placed.

Can I order a different quantity than the ones I see on the site?

It's not possible to order other quantities than those you see on the site and in your shopping basket. See more

It's not possible to order other quantities than those you see on the site and in your shopping basket.

How much will the products cost ? I want to know a specific price.

You can find all the price info you need here. Simply select the product type you want and you’ll get prices for different quantities. We don’t offer custom quotes, discounts or special prices for specific customers...See more

What’s your paper quality like? What type of paper do you offer?

Always consider your design, colours and style of occasion when choosing card type and coating. We have two types of card, both 300 grams:
Silk card. Thick card with a smooth silky surface. Excellent for vivid colours and photos. Photos are not as glossy as on photo paper.
A glossy finish can be added to the front/outside of silk cards, making colours and photos really vibrant.
Matt card. Thick card, more textured, brighter white, with a matt look. Great for more formal occasions, simple elegant designs, and text based cards. Glossy finish cannot be added. This card is not recommended for photos.

Can I get samples before ordering?

We don't offer any samples of our products. It's only possible to order cards that you have designed and in quantities you see in the shopping basket.
Remember that you always have 100% quality guarantee on all orders you make with us. If you're not happy with your products we'll...See more

How long will it take to get the products? Delivery time?

Here you can see the delivery times for the different delivery alternatives available...See more

Here you can see the delivery times for the different delivery alternatives available.

I want to change the colours of the design I've found.

It's not possible to change the background colour of a specific design. If you've found a design you like but want a different colour we recommend that you browse through our design selection and try to find a different design with more suiting colours...See more

I want folded place cards.

We only offer flat place cards, which can't be folded.
You can either lay them on the table, lean them against a glass or something similar, or use a place card holde...See more

We only offer flat place cards, which can't be folded.
You can either lay them on the table, lean them against a glass or something similar, or use a place card holder.

How do I know that I get the quality I want?

Your products will be printed exactly as you see them on your screen. We don't have a manual check of each print order. Instead we provide you with tools to check your design yourself.
We have a 100% quality guarantee for you as a customer. If you're not happy with you...See more

How do I cancel my order?

It's not possible to cancel an order after it has been placed. This is because we print your products the same night the order is placed.
If you are unable to use the products due to some text or layout mistake, send us a message and...See more

Still can’t find the answer to your question? Send us a message.

Write your message in English.

We only use English in our customer support so please write in English.
We do this to give faster answers to customers across the world.

Please write your specific question here. In English, if possible. Note that we'll reply to your message in English even if you write in your local language

Required field

Your email address *

Your order id (if you have one)

Invalid value used

Create a new code

Enter the code *

Wrong code. Please try again.

Upload File

We see that you are having problems uploading files - click here to switch to a simpler solution.

Send message

Invitations

Thank You Cards

Wedding

Other

Help

While I'm ordering

Your message has been sent.

Contact our support team

Write your message in English.

Help

MY SERVICES

Our Services

ABOUT OPTIMALPRINT

We Print & Ship to these countries