FAQ Ordering


Can I order for another address?

Yes, but only 1 address can be used per order. We cannot split an order between two addresses. If you like to send an order to two or more addresses, a separate order has to be placed for each. You can do this easily without redesigning your products.

Any purchased designs are saved in your Order History. Click on Add to Basket and the order will be re-added to your basket. You can change the quantity and paper options also at this stage if you wish.

What happens if there is no stock?

"Out of Stock" indicates that the item you're interested in purchasing is currently unavailable. This can be due to high demand, supply chain issues, or the item being phased out. While it's a temporary situation in many cases, for some products, it might mean they're not coming back.

We try to source all of our products from local partners, meaning that when working with specific colors or sizes that do not have high demand, these partners take a longer time to have them available again in stock.
You can always reach out to our customer service team to make some requests for colors/sizes so we can communicate this to our partners and improve the overall shopping experience!

Where is my order?

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.
Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.

I think my package is lost, can you help?

A thank you card is a wonderful way to convey gratitude to those who are important in your life. You might want to thank your colleagues too, but not in the same way as someone close to you, such as a friend. A customized thank you card allows you the creative freedom to show the other person how much they mean to you and that you made a special effort just for them. Additionally, thank you cards can be preserved and cherished for months, even years.

I made a mistake, can I cancel my order?

We are usually unable to change or cancel an order after you've placed it.

It is possible that your order may be canceled during high-volume periods due to inventory selling out. If your order is canceled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold-out item.

To ensure your security, we take additional steps to verify the details of your order. If you receive a cancellation notification, please contact Customer Service for more information.

My payment did not go through.

If your payment attempt has been declined, please try the following steps:

- Confirm your debit or credit card type, cardholder name, card number, expiry date, CVC/security number (on the back of your card), and especially your billing address.

- Most issues occur when the information above is not exactly as registered with the credit card institution. Names, abbreviations, and different or old addresses cause the payment system to automatically decline payment.

- Contact your bank. Payment being declined may be due to multiple reasons, including daily withdrawal or purchase limits, risk checks performed by your bank which has caused the rejected payment attempt, etc.

If the above has not solved your issue, you can always contact us through our support channels (through email or a live chat agent) after our chatbot has tried to resolve it. You can access our Customer Services 24h/7d.

Order Processing

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be produced and shipped in 1-2 business days.
Orders placed on Friday or over the weekend, the order may start production on weekends, but the shipping is done in 1-2 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages